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Venice Venedig - Stock Photo
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Shipping & Returns


Thank you for visiting The MF Stock Photography. We are committed to your complete satisfaction.

Our store features secure online ordering via credit card.
We look forward to your order!

DELIVERY TIME

Though we will begin processing your order within 48 hours of receipt, please allow ten (10) business days for Europe delivery and twenty (20) days or more for International delivery.


SHIPPING CHARGES

The orders placed through MF Stock Photography will be shipped from Cologne - Germany. 

MF Stock Photography offer 2 kind of shipment, DHL Mail and DHL Registered Mail with traking number (www.dhl.com).

1) DHL Mail (ONLY for Germany is Registered Mail - for others Country see option n°2)

  • Germany* and Italy: 0-300 gr. 2,00 Euro | 301-800 gr. 3,00 Euro | 801-2000 gr. 5,00 Euro
  • Europe**: 0-100 gr. 3,00 Euro | 101-500 gr. 4,50 Euro | 501-1000 gr. 6,00 Euro | 1001-2000 gr. 14,00 Euro
  • World***: 0-100 gr. 4,00 Euro | 101-500 gr. 8,00 Euro | 501-1000 gr. 12,00 Euro | 1001-2000 gr. 24,00 Euro

2) DHL Registered Mail [Einschreiben] (For Germany see option n°1)

Follow your shipment on www.dhl.com

  • Europe**: 0-100 gr. 5,00 Euro | 101-500 gr. 6,50 Euro | 501-1000 gr. 8,00 Euro | 1001-2000 gr. 16,00 Euro
  • World***: 0-100 gr. 6,00 Euro | 101-500 gr. 10,00 Euro | 501-1000 gr. 14,00 Euro | 1001-2000 gr. 26,00 Euro

* DHL Mail for Germany is already registered.

**Other European Country: Albania Luxembourg Andorra Madeira Armenia Malta Azerbaijan Martinique Azores Mayotte Belarus (Belarus) Macedonia Belgium Moldova Bosnia Monaco Bulgaria Montenegro Denmark Netherlands Estonia Norway Faroe Austria Finland Poland France Portugal French Guiana Reunion Georgia Romania Greece Russia Greenland San Marino Britain Sweden Guadeloupe Switzerland Herzegovina, Serbia Ireland Slovakia Iceland Slovenia, Spain Canary Islands of St. Pierre and Miquelon Kazakhstan Czech Republic Turkey Kosovo Croatia Ukraine Latvia Hungary Vatican City Liechtenstein Lithuania Cyprus.

***World: The group includes all non-European countries and territories that are not in the group assigned to Europe.

SALES TAX / CUSTOMS DUTIES

International (Extra UE) orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.

CURRENCY AND EXCHANGE RATES

The MF Stock Photography allows purchases to be made in US Dollar, Euro, and British Pound. Exchange rates are updated weekly and are subject to fluctuation. Any items returned will be refunded in same currency as the original purchase and at the same exchange rate of the date of purchase.

RETURNS / EXCHANGES

Exact exchanges will be made on damaged or defective products. If a shipping package or box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately: stock@massimofiorino.com. Claims must be made within five (5) working days of receipt.

If you are unhappy with your purchase you may return it to us, undamaged, for a refund of the cost of the item within 15 days of receipt. Clothing that has been worn or washed may not be returned.

In the event of an exchange please contact the Massimo Fiorino by email at stock@massimofiorino.com for a Return Authorization Number. Once the return is approved please repackage and send the merchandise to:

Massimo Fiorino / Stock Photography
Koblenzer Strasse 85/87
50968 Koeln
Deutschland

In addition to insuring your return, we strongly recommend that the order be sent with Delivery Confirmation. Should MF Stock Photography not receive your return, we will not be able to issue a refund.

Refunds on returns will be issued on the price of the merchandise and any sales tax, if applicable. If the purchase is made in a currency other than Euro a refund will be based on the daily rate of the date of purchase. Exchanges will be treated as a return and shipping will be charged to send any requested items.

Items that are returned to our warehouse as non-deliverable by DHL or returned after 3 delivery attempts will be treated as a return. Shipping will be charged again upon the request of an order reshipment.

INTERNATIONAL ORDERS (Extra UE)

We will attempt to honor all international orders. The following restrictions and charges will apply:

    * Orders will be shipped via DHL, and should arrive in 3-4 weeks. The adequate shipping charge will be estimated at the time of checkout.
    * The customer is responsible for the payment of any import duties or taxes.
    * Refused shipments will be treated as an abandoned order and credits will not be issued.
    * We may request that proof of identification and credit card ownership be faxed or e-mailed.

Please visit the MF Stock Photography Terms and Conditions of Use for more information




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